终身保修

Sawyer MINI、Dual Threaded MINI 和 Micro Squeeze 的额定过滤量高达 100,000 加仑。Sawyer Squeeze 过滤器终身享受制造商提供的缺陷保修服务。保修的是过滤器本身，而不是系统附带的其他部件或配件。

如果您购买了我们的任何水过滤产品，并附带 "一百万加仑保证"。我们当然会履行对您的承诺。

我们可以自豪地说，在我们运往美国零售市场以及世界各地用于救灾和发展中国家家庭使用的数百万个过滤器中，只有极少数过滤器因我们的处理或销售过程中的损坏而被退回。 我们的每个过滤器都要经过 3 次测试，以确保它们能像声称的那样工作。 这不是随机的统计测试，而是在整个装配过程中，在三个不同的质量控制点对每个过滤器进行三次测试。

为了帮助您更好地体验过滤器，让我们与您分享这些过滤器最常见的三个问题。

1. “The filter is so clogged that it must be defective”.  We have yet to receive a filter or be unable to talk a customer through the process to clean and fully restore a clogged filter.  Consumers often confuse our filters with other brand hollow fiber membrane filters which cannot be cleaned as aggressively as our filters can.  If you follow the cleaning and storing instructions you will be able to fully enjoy the Sawyer filters for a lifetime.
2. “It leaks at the intake”.  The intake side of the screw on filters come with a washer to buffer a snug fit with the dirty water vessel.  Some people are prone to over tightening the connection (and you know who you are) and thus they unseat the washer either causing it to jam up into the filter or fall out.  With just a reasonable tightening of the filter to the vessel, this will not happen.  The washers are replaceable if you damage or lose one.
3. “I froze the filter, is it still good”?  The simple answer is no.  There is no way to know if the fibers were damaged when frozen.  The test to find out is very expensive and far greater than the value of the filter.  Therefore, it is best to replace the filter.  The instructions clearly states that freezing the filter after wetting voids the warranty.  If a filter has never been used then freezing will not affect the fibers. But once water is introduced to the filter, it will never completely dry out.

我们希望这些提示能帮助您安全地享受和使用 Sawyer 过滤器，并充分发挥其性能。

在送检过滤器或产品之前，请通过下面的网络表格联系 Sawyer 客户服务部门。物理损坏不在我们的制造商缺陷终身保修范围内。 Sawyer有权拒绝为收到的任何或所有包装不当、非保修型号、未经事先批准发送和/或在可能进一步损坏产品的天气条件下发送的产品提供服务。未经授权、未提供足够的联系信息而送检的产品，或 30 天内无人认领的产品将被处理。